Terms & Conditions and Return Policy

General Terms & Conditions

The general terms and conditions of the Naturavit.net web shop are drawn up in accordance with the Consumer Protection Act (ZVPot), based on recommendations by GZS and international e-business policy.
The Naturavit.net web shop (hereinafter referred to as “web shop”) is managed by Naturavit d.o.o., the provider of services related to natural cosmetics (hereinafter referred to as “provider”). Upon registration, the visitor receives a username (identical to said visitor’s e-mail address) and a password. The username and password define the user unambiguously and associate the user with the information entered. By registering, the visitor becomes a customer and acquires the right to make a purchase.

The general terms and conditions further treat the web shop’s conduct, user rights and business relationship between the provider and the customer.

Privacy Policy

The Naturavit d.o.o. company is committed to always provide the following information to the customer:

a) The identity of the company (the company name and headquarters, registry number),

b) Contact data, which enables a quick and efficient form of communication for the user (e-mail, phone),

c) Key features of goods i.e. services (including sales services and warranties),

d) Product accessibility (each product or service that is offered in the web shop should be accessible within a reasonable period of time),

e) Terms of product delivery and service execution (method, location and period of time),

f) All prices have to be displayed clearly and unambiguously and have to clearly show whether the prices include tax and / or delivery,

g) The method of payment and delivery,

h) The duration of the validity of the offer,

i) The time limit in which the user can withdraw from the contract and terms of withdrawal; furthermore, from if and how much the product return can amount to for the customer,

j) Procedure explanation in cases of appeal, including, but not limited to, all data pertaining to the contact person or support.đ+

Protection of personal data

Naturavit web store, in accordance with the Law on Personal Data Protection Act (PDPA-1-UPB1) is committed to protecting the personal data of its users.

For business needs Naturavit gathers the following information:

  • name and surname,
  • billing address,
  • shipping address,
  • e-mail address,
  • contact telephone number,
  • username,
  • password in encrypted form, and other data that users enter into forms on our website.

We are not responsible for the accuracy of the data entered by the users.

For the purposes of ensuring security we also collect IP addresses from which users access the site. Each user is assigned at the beginning of the visit session cookie for identification and monitoring of the shopping cart. Naturavit can, among other cookies, store on your computer other things such as the identification number of a user in an encrypted form (to identify the user’s next visit), review articles (that you know which items you already rated) and cookies of Google Analytics (analysis of website visits).

All information, except cookies are stored on the server permanently. Session cookies are stored in server memory only for the duration of the visit and are deleted after one hour of inactivity, permanent cookies are stored on the visitor’s computer.

Manager can use the data in anonymised summary form for purposes of statistical analysis. Naturavit a will in no case hand over the users data to unauthorized persons. Delivery service (eg. Post of Slovenia) will be entrusted only with a user’s shipping address and telephone number (if needed).

Data which Naturavit collects and processes will be disclosed only if such liability is determined by law or in the good faith belief that such action is necessary for the proceedings before courts or other state authorities as well as to protect and promote the legitimate interests.

User is also responsible for the protection of personal data in a way that ensures the security of his e-mail address, username and password, and the appropriate software (anti-virus) to protect their computer.

Prices and product range

All prices on this site are processed in EUR and include VAT (value added tax). The seller is a taxable person. All prices are valid directly from the award of purchase and do not have a set in advance validity.

Payment methods

1. Payment by statement
We will send you the receipt via e-mail. As soon as the receipt is paid, the purchased orders will be sent to your address.
TRR: SI56 0444 4000 1933 608

2. Payment on delivery
The items are paid on delivery. Payment on delivery is available only to customers from Slovenia.

3. Payment for abroad
Payments for customers from abroad are possible only by statement. We will offer a 10% discount on the purchase order.

Purchase Procedure

1. The customer adds the selected items to the bag. The customer can view the selected item(s) by clicking on the bag. Here the selected item can be cancelled, quantity can be changed and the purchase amount, as well as delivery costs, can be monitored. The customer sends a purchase order after they are satisfied with their selected item(s). The customer receives an e-mail, confirming that the order has been sent.

2. The purchase is being performed. After the provider has checked the order, he/she checks the deliverability of the ordered items and either confirms or reject the order (with due explanation). The provider may contact the customer directly on their contact number in order to check purchase information and assure on-time delivery. The provider informs the customer about the expected delivery date upon order confirmation by e-mail. The purchase contract between the customer and the provider is, at this point and hereinafter, irrevocably concluded.

3. Items sent. The provider readies the items in the agreed upon time period, ships the items and informs the customer about his items via e-mail. The provider, in said e-mail, informs the customer about the return policy, where the customer can find additional information in cases of late delivery and where the customer may lodge a complaint.

Delivery Time

For in-stock items, delivery takes from 3-5 work days. For items that are not in stock, the delivery is 15 days after purchase order entry. In cases of longer delivery time, the custom will be informed about the estimated delivery date by e-mail (specified upon registration).

Purchase Cancellation and Return Policy

The customer, who enters into a long-distance contract in accordance with the Consumer Protection Act, has the right to inform the provider in 14 days time that he/she intends to withdraw from the contract, without referencing any particular reason. The customer must inform the provider with a written notice about the intended return, at the very latest in 14 days time from receiving the items by post (Naturavit d.o.o., Industrijska cesta 6, 5000 Nova Gorica) or by e-mailing naturavit@siol.net. The item(s) must be returned to the provider’s address in 30 days time after the notification regarding withdrawal. The customer is solely responsible for the item return costs. The Naturavit d.o.o. company is not legally bound to accept consigned packages or packages that do not correspond to the general terms and conditions. In cases of delivery at the expense of Naturavit d.o.o., the customer is obligated to return the delivery costs, as stated in the Post of Slovenia’s valid price list.
The items must be returned undamaged, unused, in unchanged quantities and in their original, undamaged packaging, unless the items are destroyed, damaged, lost or changed in quantity, unbeknownst to the customer. A copy of the original receipt must be enclosed.
The Naturavit d.o.o. company will execute the payment refund as soon as possible, at the very latest in 30 days time from receiving the contract withdrawal notice. Payment returns are executed to the customer’s checking account.

Entering into a Long Distance Contract

Contracts are signed in Slovene and are archived in the company’s headquarters. The customer may demand a copy of the contract via the contact address of the provider (Naturavit d.o.o., Industrijska cesta 6, 5000 Nova Gorica) or contact e-mail (naturavit@siol.net). A fee of 5€ is charged for copies of contracts (orders, receipts, delivery notes) older than one year.

Warranty

Items have a valid warranty if so stated in the warranty or receipt. The warranty is valid for items under the proper conduct and upon presenting a valid receipt. The warranty periods are stated in the warranties and receipts.

Information regarding the warranty is also stated on the product presentation page. If there is no information about the warranty, the items do not have one or the information is currently unavailable. For the latter; the customer may contact the provider, who will provide the customer with current information

Delivery

The provider will deliver the item(s) and / or service within the given time period. The partner for package delivery is;

Post of Slovenia (http://www.posta.si/seznam-dokumentov/799/Informativni-ceniki).

The provider reserves the right to choose another delivery service if the chosen service will help the provider deliver the item(s) faster. The delivery service will deliver the item(s) in accordance with its working hours (also Saturdays). Most packages will be delivered the next working day after shipping the ordered item(s), mostly in forenoon time.

Delivery in Slovenia:

Delivery costs amount to 2.54€ per package. For purchases above 50€, delivery is free of charge.

For each PAYMENT ON DELIVERY, Post of Slovenia charges a fee of 1.05€ (UPN forms) for packages of above 100 EUR and 0.74€ for payment. The total amounts to 1.79€. Costs are not included in the prices of items and the customer is obligated to pay the costs to the Post of Slovenia.

Delivery Abroad:

Packages are also sent outside of Slovenia in accordance with the price list for International Delivery, part of Post of Slovenia services.
Delivery costs are valid regardless of the order amount, also exceeding purchases above 50€.
Packages that are shipped abroad are charged in accordance with the price list of the contractual partner. Expenses for individual countries and package weight are listed below.

Price List (Abroad):

Registered letter
Price in EUR, including VAT
up to 20 g
3.56
from 20 g to 100 g
4.00
from 100 g to 250 g
5.22
from 250 g to 500 g 6.99
from 500 g to 1.000 g
9.77
from 1.000 g to 2.000 g
14.29

Package – EU, Price in EUR, including VAT
up to 2 kg
13.67
from 2 kg to 5 kg
20.48
from 5 kg to 10 kg
25.00
from 10 kg to 15 kg
36.11
from 15 kg to 20 kg
34.1557
from 20 kg to 25 kg
41.67
from 25 kg to 30 kg
49.99
*A package, treated as a registered letter, must not exceed 90 cm in height, width or length.

*The above-mentioned prices do not apply to the Republic of Croatia. Shipping is calculated according to the prices listed in the price list below.

Type of postal service
Price in EUR, including VAT
up to 0,5 kg 7.12
from 0,5 kg to 2 kg 7.57
from 2 kg to 5 kg
8.29
from 5 kg to 10 kg
10.07
from 10 kg to 15 kg 11.39
from 15 kg to 20 kg
11.80

Return of goods

Within 30 days after the goods were accepted by the consumer, the customer has the right to report (info@naturavit.net) to withdraw from the contract without having to state a reason for its decision. The deadline shall commence one day after the date of acquisition. The only cost to the customer for the cancellation of the contract is the cost of returning the goods. Goods must be returned within 14 days of the filed notice of withdrawal.

The customer must return the product to the seller undamaged and in the same amount, unless the item is destroyed, damaged, lost, or its quantity is reduced, without the fault of the consumer. Customer may not freely use the products until the withdraw from the contract.

In the case of a withdrawal, where a discount code or promotional code was used, these assets are considered as discount and will not be returned to the user. The user will only be refunded the amount paid.

Repayment of payments will be made as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal. Payment refund to the customer will be made by bank transfer to their bank account.

If you noticed upon the delivery that the item or consignment is physically damaged, it lacks content, or is showing signs of opening, you can file a compensation process for the Post of Slovenia.

Product liability

Naturavit is liable for defects, mistakes and errors that the product had, when danger or defect came to customer, regardless the customer knew about that. Naturavit is also liable for other errors, mistakes, defects, that are shown after the danger or defect came to customer, if they are the consequence of a cause that existed before that. Small or insignificant error, mistake or defect is not taken into account.

Security

The provider is committed to permanently protect all personal data of the customer.

The provider will use the personal data only for purchase orders (sending information pamphlets, offers, receipts) and other necessary communication.

The customer’s user data will not be, in any case, given to third party members.

The user himself / herself is responsible for protecting their personal data by securing their username and password.

Discharge from Obligation

The provider will commit to providing both current and correct data on their web page. However, the characteristics of the item, delivery time or price may change in such a period of time that the provider may not manage to correct the information on the web page. In such cases, the provider will inform the customer about the changes and offer a discharge from obligation or an item substitution.

Although the provider makes sure to present accurate images of the products available for purchase, these images should be considered symbolic. Photographs may not represent the item’s characteristics.

Complaints and Disputes

The provider will respect the current consumer protection legislature. It has established an effective system of processing complaints. In case of difficulties, the customer may contact Naturavit d.o.o. by phone or e-mail and lodge their complaint.

The provider will confirm having received the complaint within five work days and will inform the customer on the duration of processing. The provider will also constantly inform the customer about the process.

The provider is aware that the fundamental characteristic of a consumer dispute, as far as the court is concerned, is its disproportion between the economic value of the claim and costs, which arise during the process of solving the dispute. Ti is also a hurdle for the consumer not to start legal proceedings. The provider is therefore committed to solve eventual disputes in a reasonable manner.

Happy shopping!

Naturavit d.o.o.

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